Is this Portales hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Portales hotel have a swimming pool?

Yes, this Portales hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Portales hotel?

Best-rates for the Portales hotel starts from $128 per night with includes Sports/Activities, Bedding/Linens, Pool, Business Services, Hot Tub, Kitchen, Parking, Wellness Facilities, Breakfast, Child Friendly, Laundry, TV, Security/Safety, Guest Services, Internet, Air Conditioner with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Portales hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 2 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Portales hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Portales hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Portales hotel?

Based on the information reported by the owner or manager, the Portales hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Portales hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Holiday Express & Suites Portales by IHG | Hotel in Portales

8.6 (363 Reviews) | 1 Bathroom

Portales Hotel | Holiday Express & Suites Portales by IHG

Hotel in Portales

Hotel in Portales with free breakfast and a fitness center
An indoor pool, a fitness center, and a hot tub are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and laundry facilities are onsite.
Holiday Express & Suites Portales by IHG offers 65 accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

Amenities

Air Conditioner

Parking

Pool

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Guest Services

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Towels

Shower

Hair dryer

Private bathroom

Bedroom

Free cribs/infant beds

Air conditioning (climate-controlled)

Rollaway/extra beds (surcharge)

Bed sheets

Connecting rooms available

Laptop-friendly workspace

Free local calls

Desk

Iron/ironing board

Safe

Phone

Breakfast

Free buffet breakfast

Coffee/tea maker

Refrigerator

Microwave

Parking

Wheelchair-accessible parking available

Free self parking on site

Accessibility

Wheelchair-accessible path of travel

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible parking

Braille signage

Assistive listening devices available

Activities

Arcade/game room

Fitness center

Indoor pool

Hot tub

Entertainment

Cable channels

Flat-screen TV

General

Business center

Meeting room

Vending machine

Front-desk safe

Banquet hall

Greek

German

English

Hindi

Spanish

Smoke-free property

TV in lobby

Guest Services

Free cribs/infant beds

Microwave

Arcade/game room

Refrigerator

Laundry facilities

Rollaway/extra beds (surcharge)

Indoor pool

24-hour front desk

Laundry facilities

Daily housekeeping

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: 1:00 am express check-in available late check-in subject to availability minimum check-in age: 18

Check-out

Check-out before 11 am contactless check-out available express check-out available

Child Policy

Children are welcome. rollaway/extra beds are available for usd 10.0 per night. free cribs (infant beds)!

Payment Policy

Rollaway bed fee: usd 10.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of clean promise (ihg)

Reviews

TiAndre'

Dec 15, 2025 11:42:08 AM

Review Score: 4

Summary: Bathtub was dirty. Toilet seat was broken and had urine on the floor of toilet. Key pad wouldn’t work. Had to go to worker on duty to open the door.

See All Reviews

Room Arrangement

Room Info	Facilities
Standard Room, 2 Queen Beds Room Size: m² 2 Queen Beds	General Number of living rooms 0, Number of bedrooms - 0, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Free wired internet, Bed count maximum 2
Standard Room Room Size: m² 1 King Bed 1 Queen Bed	General Number of living rooms 0, Number of bedrooms - 0, Room and bed type depend on availability check-in, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Standard Room, 1 King Bed Room Size: m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1, Free wired internet
Suite, 1 King Bed Room Size: m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Separate sitting area, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1, Free wired internet
Suite, 2 Queen Beds Room Size: m² 2 Queen Beds	General Number of living rooms 0, Number of bedrooms - 0, Separate sitting area, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Free wired internet, Bed count maximum 2